Quite a few thoughts and topics were discussed in this program. I have noted following thoughts that touched me the most and can be considered as my takeaways from this program:
- Context is decisive. It decides our thoughts, feelings and action.
- It is easy to miss something you are not looking for.
- We carry many unexamined assumptions (e.g. I cannot draw, I am not good at talking to strangers etc.). It is needed to examine them time and again.
- Only interested people are interesting.Are we interested in others?
- Simplify to amplify - can we write about our business in less than 8 words?
- Enchantment is defined as creating voluntary change in hearts, minds and therefore actions of customers.
- Become aware of listening filters that include:
- It is not possible
- Judging
- Looking Good
- Taking it personally
- I already know
- Observable patterns of behavior can help us understand interaction styles of people around us. The interaction styles are:
- Relater: Introvert with emotion orientation - expect trust
- Analyzer: Introvert with action orientation - expect accurate and valid data
- Expresser: Extravert with emotion orientation - expect something new/big
- Director: Extravert with action orientation - expect competency
- How to manage client expectations? Set clear expectations, stay aligned to expectations and make your progress known.
- Conduct pre-mortem analysis before starting out with new project/initiative; assume the project has failed and discuss reasons for the same and then plan out ways to prevent these reasons to happen.
- Actions for enchantment:
- Likeability - listening, language, smile and handshake
- Trustworthiness
- Listening - facts, feelings, intention and filter
- Become Mensch, a person of integrity and honor
- Reciprocity - transactional, pay-it-forward and goodwill
- Appreciate - say it when you see it
- Personal Branding Statement should explain what you do and why you exists. It must be Authentic, Believable and Coherent.
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