Friday 8 June 2012

Book Review: Employees First, Customers Second


Written by CEO of HCL Technologies (HCLT), this book describes a new management philosophy for managing an enterprise in today’s world. The book has got five chapters out of which first four describe four phases of Employees First, Customers Second (EFCS) journey, illustrated with HCLT case. The last chapter answers some of the questions/concerns one would have about the EFCS concept. As its sub-title says, “turning conventional management upside down”, this book provides a contra view of business management, which would make you think if not get convinced. A must-read for every business manager.

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