In this article, authors argue that multitasking is not a solution for addressing information overload. They have cited various studies to make a point that always-on, multitasking work environments are killing productivity, dampening creativity, and making us unhappy. Their advice to executives is simple: use some combination of focusing, filtering, and forgetting to tackle information overload.
Title: Recovering from information overload
Authors: Derek Dean and Caroline Webb
Source: January 2011 issue of McKinsey Quarterly (available at https://www.mckinseyquarterly.com/Recovering_from_information_overload_2735)